Average Score (603 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

603 Ratings

4.8 Average

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  • Kelly Ann Z.12-13-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Donna and Rich were super helpful taking care of my family. Donna is always a pleasure to work with.

  • Morris T.12-12-2024

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    It seemed my experience with Schumacher was flawless.

  • Francesca D.12-10-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    I chose a five-star rating for Volkswagen because of my exceptional experience with my recent purchase. The process was seamless, and the team was incredibly helpful and knowledgeable, making sure I found the perfect vehicle to meet my needs. The car itself exceeded my expectations in terms of quality, comfort, and performance. From the modern features to the smooth ride, it’s clear that a lot of thought went into its design. Overall, I’m thrilled with my new Volkswagen and the outstanding customer service that came with it.

  • Shannon H.12-09-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Vivian F.12-08-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Well, our recent experience was great! We received excellent quality assistance from Alexander Jackmaert. He did his ultimate best in helping us to get the right vehicle for our needs and budget. I am not that technology saggy and Alex explained everything patiently concerning the electronic system to me. He is a sincere guy! I would highly recommend this dealership VW and Alex as a sales consultant … when you are ready to purchase your next vehicle!🚗

  • Benito C.12-07-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Our sales person Alex had exceptional customer service. There was no back and forth, I told him what I was looking for and he got it done and even delivered the vehicle to my parents in Miami. The whole buying process was exactly how a car transaction should be. Highly recommend Alex. Also the finance manager Danny was also great to work with. Truly appreciative with my experience with this dealer.

  • Stefan S.12-05-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Buying process was great Damien was extremely helpful, he found the exact care I wanted (specific specs) within 24 hours and had it delivered to the dealership. He was extremely helpful

  • Christopher A.12-05-2024

    TYPE:SalesMODEL:AtlasYEAR:2025

    Phillip was a great sales rep, he was consistent with this follow ups but never crossed the line, this led to a sale. Additionally, he was very knowledgeable about the product line up. Was a great buying experience.

  • Patrick M.12-05-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Joseph M.12-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Ovick was professional and confident - felt like a valued customer