Average Score (603 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

603 Ratings

4.8 Average

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  • Jaime P.05-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Found better deal online... never felt they tried to help us they just want to make the deal.

  • Jose A.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Jo-anne R.05-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • John M.05-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    This is the 5th car we leased from Schumacher Volkswagen because we like being treated well by our salesman, Philip Stokley.

  • Kellyanne J.05-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Prices were outrageous. My daughter was the one who brought the vehicle in. $415 to simply replace a battery? $218 for the battery itself? Seriously? It feels like your service team took advantage of an inexperienced young adult.

  • Donna A.05-02-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Richard Haidacher, Service Manager, has made all the difference in Schumacher WPB dealership. Prior to Richard becoming MGR, the wait time to get an appointment (for a disabled vehicle) was weeks out. Previous Manager was also rude and unprofessional. Richard is exceptional in understanding and resolving problems expeditiously. Donna Skoda, long time Service Representative is also a huge asset to this Service Department.

  • Charlette E.05-02-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Philip Stokley!! He is the best… he was consistent but not overbearing. He was nice, professional, honest and overall a great representation of Schumacher VW.

  • Sheri H.05-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    excellent customer service

  • Michelle S.05-02-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I had an honestly wonderful experience. From a terrific salesman who then brought me to a wonderful finance man. I could not have been happier with the outcome.

  • Cecil H.05-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2025