Average Score (603 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

603 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Brooke S.08-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    my car was in and out of the shop 5 times and finally on the 5th try, the engine was replaced, amongst other things. communication was mediocre at best. just an awful experience

  • Nina D.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    It was the best service experience, I'm happy with everything the way my car was handled. My Service Advisor was very courteous as always, and very knowledgeable about the service. My car looked like new when I got it back. I also love the new VW Lobby, very comfortable. Thank you very much for everything!

  • Phillip C.08-20-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    Good quick service without the waiting perfect

  • Robert K.08-19-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Andreas D.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Exceptional Service. Seamless.

  • Nannu A.08-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    the customer service was great with an efficient manner.

  • Lisa M.08-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Excellent service always

  • Joseph M.08-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Fast service was able to wait

  • Ronald B.08-15-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Paula W.08-14-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Jarod Ragosta made the experience smooth and professional.