TYPE:SalesMODEL:Golf RYEAR:2025
Average Score (603 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Service is good overall but i wish that on Saturdays there is more technicians available to speed up the service process.
TYPE:SalesMODEL:TiguanYEAR:2025
Yoimar was very nice
TYPE:ServiceMODEL:TiguanYEAR:2024
Always well taken care of and exceptional service department.
TYPE:SalesMODEL:ID.4YEAR:2025
CJ was great to work with and made the process very easy. He followed up after the lease and made sure everything was good.
TYPE:ServiceMODEL:TiguanYEAR:2022
The Representative Rachel is the best always smiling and she show genuine care
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Rachel is awesome. She jumped to help me out immediately. Great addition to the team
TYPE:ServiceMODEL:PassatYEAR:2020
The service was excellent I was kept informed while I was waiting for my car
TYPE:ServiceMODEL:TiguanYEAR:2022
I brought in my leased vehicle for a final oil change before end of lease. Service told me the rear brake pads were low and needed new rotors and the battery was going out. I never noticed a battery issue before then and never had problems. Duane told me it was on its way out during their testing and he said both the brakes and the battery would need to be replaced as part of turning in the end of lease vehicle. So I paid $1,300 for these items. The next day I had the VW authorized inspection group inspect the car and they told me they do not review/inspect brakes or batteries unless the car is dead during inspection and they further told me "they hate when the dealer does this to customers" because it was not necessary and not my responsibility. So Schumacher VW intentionally lied to me and ripped me off to the tune of $1,300. I will never buy, lease or service a vehicle with Schumacher again. It's disgusting. And they know to sue them would cost me more than $1,300 so not worth time or money. BBB and Chamber will definitely receive a complaint from me.